Q.1
Which action is a boot option?
  • Open in safe mode.
  • Load application.
  • Renew partition tables.
  • Format CMOS settings.
Q.2
What is a feature of the AAA protocol?
  • It detects messages from impostors.
  • It identifies corrupted packets.
  • It closes unneeded firewall ports.
  • It updates network security certificates.
Q.3
Which process ensures that staff members are always working with the correct set of documents?
  • Version control.
  • Helpdesk procedures.
  • Security maintenance.
  • Audit trail.
Q.4
What measure best shows communications network performance?
  • Megabytes stored.
  • Gigabits transferred per second.
  • CPU cycles per second.
  • maximum hop time.
Q.5
What is the best way to find a fault on a computer?
  • Diagnostic software.
  • Remote desktop.
  • Ask the user.
  • Online user group.
Q.6
What tool will show coverage of a wireless LAN?
  • A continuity tester.
  • A signal strength meter.
  • A portable oscilloscope.
  • A time domain reflectometer
Q.7
What definition best describes a metric?
  • A numbering system.
  • A networking topology.
  • A system of measurement.
  • A new tablet computer.
Q.8
What definition best describes a WAN?
  • A group of linked computers on a single site.
  • Personal devices which communicate via Bluetooth.
  • Systems distributed country-wide that exchange data.
  • Wi-Fi enabled access nodes.
Q.9
What helpdesk technique is the best way to find the cause of a problem?
  • Consult the fault log.
  • Ask direct questions.
  • Search the solutions database.
  • Refer to the assets register.
Q.10
What type of legislation protects intellectual property rights?
  • Data protection legislation.
  • Copyright legislation
  • Computer misuse legislation
  • Financial services legislation.
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