Explanation: The primary focus of quality management system is to meet the requirements of a customer. The main aspect to sustain success in an organisation is to retain the confidence of customers and other parties on whom it depends.

Explanation: The management should fix responsibility and authority of every employee to control and detect nonconformity affecting quality. It must provide all the resources like methods, machinery and money of the desired standard to result in quality work.

Explanation: All the quality system requirements for organisations as per ISO 9001:2015 are generic. These are intended to be applicable to any organization. It does not depend on organisation type or size, or the products and services it provides.

Explanation: Quality plans in quality system specified all the resources and their schedule of acquisition to match with desired schedule of activities. Quality manual provides clause to clause interpretation of work in supplier’s context.

Explanation: According to ISO-9001:2000, all the quality system and management requirements are considered in 5 heads. These are i) quality management system, ii) resource management, iii) management responsibility, iv) product realisation and v) measurement, analysis and improvement.

Explanation: Quality control (QC) deals with the detection of defects in a product. It also deals with the sorting out rejects. Most of the techniques used in quality control are based on statistical methods.

Explanation: Quality assurance is process oriented while quality control is product oriented. Quality assurance is a way of preventing defects and is focused on providing confidence that quality requirements needed will be fulfilled.

Explanation: The Quality Management System standards created by ISO (International organisation for standardization) are meant to certify the processes of an organization but not the product or service itself. Standards of ISO 9000 do not certify the quality of the service or product.