MCQ Questions
Q.1.
What is a good practice when working with a customer on site?
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    limit use of your cell phone to work-related calls
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    compliment the user's knowledge, insight, and experience
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    use the Run as administrator shortcut menu option
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    Boot from the Windows setup DVD
Q.2.
What should you do after a problem has been resolved at an on-site service call?
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    Boot from the Windows setup DVD
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    if you changed anything since the last boot, reboot one more time
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    allow the customer to vent for a while and apologize as necessary
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    sfc /scannow
Q.3.
What command will open the Memory Diagnostics utility?
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    regsvr32.exe /u
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    mdsched.exe
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    services.msc
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    msconfig.exe
Q.4.
What should you do when you have a customer that is frequently complaining about your company, products, or services?
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    allow the customer to vent for a while and apologize as necessary
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    if you changed anything since the last boot, reboot one more time
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    Boot from the Windows setup DVD
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    use the Run as administrator shortcut menu option
Q.5.
What command will unregister a component when run?
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    services.msc
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    mdsched.exe
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    regsvr32.exe /u
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    msconfig.exe
Q.6.
What should be entered at a command prompt in order to scan all system files?
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    sfc /scannow
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    backup data
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    Boot from the Windows setup DVD
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    services.msc
Q.7.
What application can be used to set Windows 8 to boot into Safe Mode while still in Windows?
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    mdsched.exe
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    oscilloscope
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    backup data
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    msconfig.exe