A global network of organizations and activities that supplies a firm with goods and services.

Economic activities that typically produce an intangible product (such as education, entertainment, lodging, government, financial, and health services).

The creation of goods and services

The ration of outputs (goods and services) divided by one or more inputs (such as labor, capital, or management).

Those with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members.

The three factors critical to productivity improvement-labor, capital, and the art and science of management.

Indicates the ration of goods and services produced (outputs) to many or all resources (inputs).

Indicates the ration of goods and services produced (outputs) to one resource (input).

Design of goods and services Managing quality Process Strategies Location Strategies Layout