MCQ Questions
Q.1.
________ is a major issue faced by companies when implementing enterprise systems.
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    The solutions to problems in these systems usually involve more than one department
  • 0%
    The gap between the requirements of an organization and the capabilities of an application
  • 0%
    Enterprise integration application (EAI)
  • 0%
    Self-efficacy
Q.2.
Which of the following is a function of EAI?
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    It enables a gradual move to ERP.
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    It is a very expensive process
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    They typically have hundreds to thousands of users.
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    There is a lack of integrated enterprise information.
Q.3.
Which of the following statements is true of business process reengineering?
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    It is a very expensive process
  • 0%
    resistance to change
  • 0%
    They typically have hundreds to thousands of users.
  • 0%
    It enables a gradual move to ERP.
Q.4.
________ are systems that are shared by two or more independent organizations.
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    It is a very expensive process
  • 0%
    increased costs for an organization
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    Enterprise integration application (EAI)
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    Inter-enterprise information systems
Q.5.
Which of the following statements is true about ERP?
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    ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts
  • 0%
    It enables a gradual move to ERP.
  • 0%
    The solutions to problems in these systems usually involve more than one department
  • 0%
    increasing the value of existing customers by selling them more products
Q.6.
Which of the following statements is true of workgroup information systems?
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    Workgroup information systems typically support 10 to 100 users.
  • 0%
    The solutions to problems in these systems usually involve more than one department
  • 0%
    They vary in the degree of functionality they provide.
  • 0%
    Personal information systems have only a single user and so procedures are not documented or formalized.
Q.7.
Which of the following statements is true of personal information systems?
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    The solutions to problems in these systems usually involve more than one department
  • 0%
    Personal information systems have only a single user and so procedures are not documented or formalized.
  • 0%
    Workgroup information systems typically support 10 to 100 users.
  • 0%
    Inherent processes provide an alternative to business process reengineering.
Q.8.
ERP was originally used in the ________ domain.
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    drug salespersons
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    churn
  • 0%
    manufacturing
  • 0%
    workgroup information systems
Q.9.
Personal information systems are most likely to be used by ________.
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    Self-efficacy
  • 0%
    manufacturing
  • 0%
    increased costs for an organization
  • 0%
    drug salespersons
Q.10.
________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.
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    Inter-enterprise information systems
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    Compensation
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    The gap between the requirements of an organization and the capabilities of an application
  • 0%
    Enterprise integration application (EAI)
Q.11.
The first phase in the customer life cycle involves ________.
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    sending messages to target audiences to attract customer prospects
  • 0%
    There is a lack of integrated enterprise information.
  • 0%
    Inherent processes provide an alternative to business process reengineering.
  • 0%
    consolidating business operations into a single, consistent, computing platform
Q.12.
Information silos arise as a result of ________.
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    consolidating business operations into a single, consistent, computing platform
  • 0%
    EAI software can be configured to automatically make conversions needed to share data among different systems.
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    sending messages to target audiences to attract customer prospects
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    data being isolated in systems that are separated across different organizational levels
Q.13.
Which of the following is most likely to make use of an inter-enterprise information system?
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    PRIDE systems
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    human resources department
  • 0%
    It is a very expensive process
  • 0%
    resistance to change
Q.14.
When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.
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    They vary in the degree of functionality they provide.
  • 0%
    developing committees and steering groups for process management
  • 0%
    Workgroup information systems typically support 10 to 100 users.
  • 0%
    increasing the value of existing customers by selling them more products
Q.15.
Which of the following is an information systems application that supports the sales and marketing department in an organization?
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    lead generation
  • 0%
    resistance to change
  • 0%
    They typically have hundreds to thousands of users.
  • 0%
    Compensation
Q.16.
When prospects become customers who need to be supported, the organization is in the ________ phase of the customer life cycle.
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    human resources department
  • 0%
    distributed systems
  • 0%
    customer acquisition
  • 0%
    lead generation
Q.17.
Which of the following statements is true of EAI?
  • 0%
    The solutions to problems in these systems usually involve more than one department
  • 0%
    ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts
  • 0%
    Personal information systems have only a single user and so procedures are not documented or formalized.
  • 0%
    EAI software can be configured to automatically make conversions needed to share data among different systems.
Q.18.
Which of the following statements is true of enterprise information systems?
  • 0%
    Inherent processes provide an alternative to business process reengineering.
  • 0%
    Personal information systems have only a single user and so procedures are not documented or formalized.
  • 0%
    The solutions to problems in these systems usually involve more than one department
  • 0%
    Workgroup information systems typically support 10 to 100 users.
Q.19.
Inherent processes are ________.
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    It enables a gradual move to ERP.
  • 0%
    sending messages to target audiences to attract customer prospects
  • 0%
    resistance from a company's employees to changes in existing systems
  • 0%
    predesigned procedures for using software products
Q.20.
Which of the following is a characteristic of workgroup information systems?
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    It is a very expensive process
  • 0%
    They typically have hundreds to thousands of users.
  • 0%
    resistance to change
  • 0%
    PRIDE systems
Q.21.
Sales forecasting and brand management are information systems applications that support an organization's ________.
  • 0%
    It is a very expensive process
  • 0%
    Business process reengineering
  • 0%
    customer acquisition
  • 0%
    sales and marketing department
Q.22.
Physician partnerships most likely use ________.
  • 0%
    Workgroup information systems typically support 10 to 100 users.
  • 0%
    It is a very expensive process
  • 0%
    It enables a gradual move to ERP.
  • 0%
    workgroup information systems
Q.23.
________ is the last phase in the customer life cycle.
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    Self-efficacy
  • 0%
    Compensation
  • 0%
    SAP
  • 0%
    churn
Q.24.
Which of the following statements is true of inherent processes?
  • 0%
    increasing the value of existing customers by selling them more products
  • 0%
    Inherent processes provide an alternative to business process reengineering.
  • 0%
    The solutions to problems in these systems usually involve more than one department
  • 0%
    Personal information systems have only a single user and so procedures are not documented or formalized.
Q.25.
Which of the following is a component of relationship management?
  • 0%
    Inherent processes provide an alternative to business process reengineering.
  • 0%
    Workgroup information systems typically support 10 to 100 users.
  • 0%
    There is a lack of integrated enterprise information.
  • 0%
    increasing the value of existing customers by selling them more products
Q.26.
Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?
  • 0%
    lead generation
  • 0%
    It is a very expensive process
  • 0%
    human resources department
  • 0%
    resistance to change
Q.27.
The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.
  • 0%
    sending messages to target audiences to attract customer prospects
  • 0%
    developing committees and steering groups for process management
  • 0%
    resistance to change
  • 0%
    resistance from a company's employees to changes in existing systems
Q.28.
________ is the worldwide leader of ERP vendors.
  • 0%
    Business process reengineering
  • 0%
    churn
  • 0%
    Compensation
  • 0%
    SAP