MCQ Questions
Q.1.
Which service strategy describes separating services that may lend themselves to some type of automation?
  • 0%
    SERVICE FACTORY
  • 0%
    AUTOMATION
  • 0%
    BAR-CODED DATA
  • 0%
    PROFESSIONAL SERVICE
Q.2.
What is the ability to respond with little penalty in time, cost, or customer value?
  • 0%
    PROCESS REDESIGN
  • 0%
    SERVICE FACTORY
  • 0%
    FLEXIBILITY
  • 0%
    BAR-CODED DATA
Q.3.
Which of the quadrants in the service process matrix has low labor intensity and low customization?
  • 0%
    PROFESSIONAL SERVICE
  • 0%
    SERVICE FACTORY
  • 0%
    BAR-CODED DATA
  • 0%
    SERVICE BLUEPRINTING
Q.4.
What is the fundamental rethinking of business processes to bring about dramatic improvements in performance?
  • 0%
    PROCESS MAPPING
  • 0%
    PROCESS REDESIGN
  • 0%
    PROFESSIONAL SERVICE
  • 0%
    PROCESS REDESIGN IS ALSO CALLED PROCESS REINVENTION
Q.5.
Which of the following statements is NOT true regarding process redesign?
  • 0%
    PROCESS REDESIGN IS ALSO CALLED PROCESS REINVENTION
  • 0%
    PROFESSIONAL SERVICE
  • 0%
    PROCESS REDESIGN
  • 0%
    SERVICE BLUEPRINTING
Q.6.
What is an electronically guided and controlled cart used to move materials?
  • 0%
    RFID
  • 0%
    PROCESS MAPPING
  • 0%
    AGV
  • 0%
    FLEXIBILITY
Q.7.
Which of the following is NOT an example of technology's impact on the financial services industry?
  • 0%
    PROFESSIONAL SERVICE
  • 0%
    SERVICE BLUEPRINTING
  • 0%
    BAR-CODED DATA
  • 0%
    RFID
Q.8.
Which of the following statements is NOT true regarding production technologies?
  • 0%
    BAR-CODED DATA
  • 0%
    FLEXIBLE MANUFACTURING SYSTEMS AND COMPUTER-INTEGRATED MANUFACTURING ARE INCREASING THE DISTINCTION BETWEEN LOW-VOLUME/HIGH-VARIETY AND HIGH-VOLUME/LOW-VARIETY PRODUCTION.
  • 0%
    ADDING FLEXIBILITY TO THE PRODUCTION PROCESS CAN BE A MAJOR COMPETITIVE ADVANTAGE. BUILDING FLEXIBILITY INTO A PRODUCTION PROCESS IS USUALLY INEXPENSIVE, BUT DIFFICULT.
  • 0%
    PROCESS REDESIGN IS ALSO CALLED PROCESS REINVENTION
Q.9.
A fast food restaurant is an example of...
  • 0%
    PROCESS REDESIGN IS ALSO CALLED PROCESS REINVENTION
  • 0%
    low customization and low degree of labor
  • 0%
    ADDING FLEXIBILITY TO THE PRODUCTION PROCESS CAN BE A MAJOR COMPETITIVE ADVANTAGE. BUILDING FLEXIBILITY INTO A PRODUCTION PROCESS IS USUALLY INEXPENSIVE, BUT DIFFICULT.
  • 0%
    PROCESS MAPPING
Q.10.
Which of the following is NOT a production technology that enhances production and productivity?
  • 0%
    SERVICE BLUEPRINTING
  • 0%
    PROFESSIONAL SERVICE
  • 0%
    SERVICE FACTORY
  • 0%
    BAR-CODED DATA
Q.11.
Which of the following statements is NOT true?
  • 0%
    SERVICE BLUEPRINTING
  • 0%
    PROCESS REDESIGN IS ALSO CALLED PROCESS REINVENTION
  • 0%
    ADDING FLEXIBILITY TO THE PRODUCTION PROCESS CAN BE A MAJOR COMPETITIVE ADVANTAGE. BUILDING FLEXIBILITY INTO A PRODUCTION PROCESS IS USUALLY INEXPENSIVE, BUT DIFFICULT.
  • 0%
    FLEXIBLE MANUFACTURING SYSTEMS AND COMPUTER-INTEGRATED MANUFACTURING ARE INCREASING THE DISTINCTION BETWEEN LOW-VOLUME/HIGH-VARIETY AND HIGH-VOLUME/LOW-VARIETY PRODUCTION.
Q.12.
Low-volume, high-variety production is best suited for which of the following process strategies?
  • 0%
    PRODUCT FOCUS
  • 0%
    PROFESSIONAL SERVICE
  • 0%
    PROCESS FOCUS
  • 0%
    PROCESS REDESIGN
Q.13.
What is a flowchart with time added on the horizontal axis?
  • 0%
    PROCESS REDESIGN IS ALSO CALLED PROCESS REINVENTION
  • 0%
    PROCESS MAPPING
  • 0%
    PROCESS REDESIGN
  • 0%
    FLEXIBILITY